CRM Customer Service Survey - Security Guide Results for CRM Customer Service Survey
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Turning Results into Rewards: Survey Analysis and Reporting
by SPSS Inc. Worldwide Headquarters
February 26, 2009
- (Free Research) Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
(WEBCAST)
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For Ceridian, it Pays to Provide High-Quality Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
(CASE STUDY)
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Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online
by Microsoft
May 02, 2009
- (Free Research) The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.
(CASE STUDY)
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
by Microsoft
June 28, 2007
- (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
(WHITE PAPER)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(ASP & SOFTWARE PRODUCT)
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
(WHITE PAPER)
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New Insider Threat Emerges in the New Economy
by Lumension
February 02, 2009
- (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.
(WHITE PAPER)
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Cisco Continuous Data Protection for Files
by Cisco Systems, Inc.
March 25, 2009
- (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.
(WHITE PAPER)
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Securing the Flow of Information: Software as a Service and Your Confidential Data
by Esker Inc.
July 17, 2009
- (Free Research) This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
(WHITE PAPER)
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2009 Security Mega Trends Survey
by Lumension
February 02, 2009
- (Free Research) This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.
(WHITE PAPER)
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Managing to Secure: Evaluating the Manageability of your IPS Solution
by TippingPoint
October 05, 2009
- (Free Research) The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components.
(WHITE PAPER)
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Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today
by Ping Identity Corporation
June 05, 2009
- (Free Research) Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important.
(WHITE PAPER)
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Take a Holistic Approach to Business-Driven Security
by IBM
March 06, 2008
- (Free Research) This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
(WHITE PAPER)
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CIO Decisions Ezine Volume 3
by CIO Decisions
October 2008
- (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
(EZINE)
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Virtualization Management Survey Report: Key Findings
by Focus
August 2009
- (Free Research) This FOCUS report of key findings presents the highlights of an end-user survey conducted in April 2009, outlining the current state of virtualization adoption, pain points, barriers to expansion, and management requirements.
(ANALYST REPORT)
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2008 Annual Study: Cost of a Data Breach
by PGP Corporation
February 2009
- (Free Research) This 2008 Ponemon Institute benchmark study, sponsored by PGP Corporation, examines the costs incurred by 43 organizations after experiencing a data breach.
(ANALYST REPORT)
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Why You Should Consider Hosted Messaging Security
by Trend Micro GmbH
February 2009
- (Free Research) In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
(WHITE PAPER)
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Case Study: Aligning Network Security with Business Goals
by CDW Corporation
March 2009
- (Free Research) Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.
(CASE STUDY)
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Authentication in the Enterprise: Current and Changing Requirements
by PistolStar, Inc.
August 2009
- (Free Research) This white paper discusses the current state of authentication and trends that Osterman Research sees as shaping the future of authentication.
(WHITE PAPER)
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2009 Annual Study: UK Enterprise Encryption Trends
by PGP Corporation
July 2009
- (Free Research) Read this paper to learn the results of a study that analyzes survey results from 615 UK businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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2009 Annual Study: U.S. Enterprise Encryption Trends
by PGP Corporation
September 2009
- (Free Research) Check out this study, which analyzes survey results from 997 U.S. business and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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Process Manufacturing Companies Going Global: GTM Challenges and Solutions
by SAP America Inc
July 2009
- (Free Research) This paper focuses on Global Trade Management (GTM) trends in chemical and pharmaceutical manufacturing companies, with an emphasis on the challenges and solutions for Global Trade Compliance (GTC).
(ANALYST REPORT)
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Exchange Insider E-zine -
Volume 3
: Real-world Exchange 2007 Server Migrations
by SearchExchange
October 2009
- (Free Research) In this issue of Exchange Insider e-zine, get an in-depth look at some real-world Exchange 2007 migration projects, what can go wrong and how to make the most of Exchange 2007's capabilities. This issue also highlights some must-have tools for securing mobile environments in Exchange as well as tips on keeping your servers running in peak condition
(EZINE)
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Best Practices for Securing Web 2.0
by Patriot Technologies, Inc.
June 2009
- (Free Research) This white paper was designed with the aim of revealing, understanding, analyzing, and presenting the predominant issues relating to the adoption of Web 2.0 technologies in the corporate environment.
(WHITE PAPER)
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The Development Executive’s Guide to Open Source Software Policy Implementation
by Black Duck Software
October 2009
- (Free Research) Black Duck provides a framework that not only allows your software development organization to benefit from open source but also allows other enterprise stakeholders—including legal, IT, security, export and purchasing personnel—to access timely and relevant information to effectively manage business risks.
(WHITE PAPER)
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