This IDC white paper answers the common questions faced when implementing ITIL. It analyzes key requirements for implementing the ITIL service management lifecycle introduced with ITIL version 3 (ITIL v3). Learn how this approach can help you:

• Discover and maintain a current inventory of IT services and associated assets
  
• Respond to IT governance and compliance requirements
  
• Minimize IT security threats
  
• Reduce the risks associated with adopting new technology