CRM Customer Service Survey - Security Guide Results for CRM Customer Service Survey
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution
by Microsoft
January 01, 2008
- (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY)
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Turning Results into Rewards: Survey Analysis and Reporting
by SPSS Inc. Worldwide Headquarters
February 26, 2009
- (Free Research) Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
(WEBCAST)
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For Ceridian, it Pays to Provide High-Quality Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
(CASE STUDY)
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Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online
by Microsoft
May 02, 2009
- (Free Research) The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.
(CASE STUDY)
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
by Microsoft
June 28, 2007
- (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
(WHITE PAPER)
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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice
by Pivotal CRM, a CDC Software solution
November 11, 2009
- (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
(WHITE PAPER)
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
(WHITE PAPER)
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New Insider Threat Emerges in the New Economy
by Lumension
February 02, 2009
- (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.
(WHITE PAPER)
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The iPhone is Here to Stay: What’s an Enterprise to do About it?
by Sybase, Inc.
September 04, 2009
- (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
(BROCHURE)
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Top 3 Essential Elements of Information Security in SaaS Solutions
by Esker Inc.
July 17, 2009
- (Free Research) This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
(WHITE PAPER)
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Network Forensics Survey: Most Networks are Unprepared for Quick Response
by Solera Networks
November 09, 2009
- (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.
(WHITE PAPER)
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PCI DSS Compliance Survey Results
by Imperva
September 24, 2009
- (Free Research) The findings of this survey suggest that despite PCI DSS regulation companies are still struggling with data security. However, it also suggests that companies that take a strategic approach to PCI compliance go through fewer data breaches. Learn more about leveraging PCI to get a broader, more effective, and more cost efficient security program.
(ANALYST REPORT)
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2009 Security Mega Trends Survey
by Lumension
February 02, 2009
- (Free Research) This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.
(WHITE PAPER)
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Managing to Secure: Evaluating the Manageability of your IPS Solution
by TippingPoint
October 05, 2009
- (Free Research) The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components.
(WHITE PAPER)
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Virtualization Management Survey Report: Key Findings
by Focus
August 01, 2009
- (Free Research) This FOCUS report of key findings presents the highlights of an end-user survey conducted in April 2009, outlining the current state of virtualization adoption, pain points, barriers to expansion, and management requirements.
(ANALYST REPORT)
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The Total Economic Impact™ Of Progress Actional Management for Interconnected Applications
by Progress Software
November 24, 2009
- (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.
(ANALYST REPORT)
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Take a Holistic Approach to Business-Driven Security
by IBM
March 06, 2008
- (Free Research) This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
(WHITE PAPER)
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CIO Decisions Ezine Volume 3
by CIO Decisions
October 2008
- (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
(EZINE)
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2008 Annual Study: Cost of a Data Breach
by PGP Corporation
February 2009
- (Free Research) This 2008 Ponemon Institute benchmark study, sponsored by PGP Corporation, examines the costs incurred by 43 organizations after experiencing a data breach.
(ANALYST REPORT)
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Mobile Security Report 2009
by McAfee, Inc.
December 2009
- (Free Research) Device manufacturers are balancing control with innovation, a dynamic that often controls the mobile ecosystem. This is why the McAfee Mobile Security Report 2009 is taking a closer look at manufacturers’ security experiences, their concerns and priorities, and their approach to major security challenges that lie ahead of them in the near future.
(WHITE PAPER)
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Focusing on Value-Added Services in a Hosted Messaging Environment
by Everyone.net
December 2009
- (Free Research) Download this Osterman Research white paper today and learn about the additional services that will help to improve your business efficiency, meet security requirements and lower costs.
(WHITE PAPER)
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The Trends and Changing Landscape of DDoS Threats and Protection
by VeriSign® EMEA
July 2009
- (Free Research) In March 2009, VeriSign commissioned Forrester Consulting to conduct a study, which included 400 respondents from the US and Europe and was designed to provide quantitative data regarding today's DDoS threats and companies' defense strategies against these threats. In this report you'll explore key findings of this study.
(ANALYST REPORT)
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Case Study: Aligning Network Security with Business Goals
by CDW Corporation
March 2009
- (Free Research) Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.
(CASE STUDY)
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2009 Annual Study: U.S. Enterprise Encryption Trends
by PGP Corporation
September 2009
- (Free Research) Check out this study, which analyzes survey results from 997 U.S. business and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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2009 Annual Study: UK Enterprise Encryption Trends
by PGP Corporation
July 2009
- (Free Research) Read this paper to learn the results of a study that analyzes survey results from 615 UK businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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